Contact ByBushra
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ByBushra — customer service
Sales | Complaints | Returns & Refunds
Phone: +92 335 9692974
FAQs
A few common questions
Can I exchange a piece for a different colour?
Yes — exchanges follow the same 3-day window as returns. Message us with your order number and we’ll arrange the swap once your piece is received, subject to availability.
Who covers return shipping?
If the return is due to our error — a fault or the wrong item — we cover the cost. For a change of mind, return shipping is paid by the customer.
My order arrived damaged, what now?
Message us within 48 hours of delivery with a photo of the piece. We’ll send a free replacement or issue a full refund.
Do you offer Cash on Delivery everywhere?
COD is available across most of Pakistan. For a few remote areas, we may ask for an advance via Bank Transfer, EasyPaisa, or JazzCash instead.
